Managing Director Natalie Hastings has forever changed the way Australia’s leading real estate agencies view business administration and trust accounting.
A visionary at the helm of hastings+co's team of talented real estate support professionals, Natalie's deep knowledge of trust accounting and the property industry comes courtesy of over 20 years immersed in agency best practice.
"Today's Principals look to the future: they're leveraging their team's efforts into dollar productive activities by freeing up time they might normally devote to administration and accounting", she notes. hastings+co empowers Principals and property management teams to enjoy focused and productive days with their extraordinary diamond service real estate support service. Natalie is at the forefront of emerging technology in the real estate space, relentlessly seeking to offer new solutions and exceptional customer service to her clients.
Natalie is a certified trainer with an inimitable teaching style and dynamic presentation skills. Her specialty knowledge includes advanced trust accounting, general accounting, REST, fileSMART and PropertyTree Classroom, onsite and remote training and the development of procedural manuals and business performance audits.
A features writer for award-winning Elite Agent Magazine and a sought-after guest speaker at Australasian real estate industry conferences, Natalie and hastings+co are the choice of forward-thinking agencies who are serious about business growth and innovation.
General Manager Shannon Vallance is an expert trust accountant and trainer, benefiting from rare insight into the challenges faced by Principals Australia-wide.
A key team member of hastings+co since 2012, Shannon is responsible for the high-quality customer service standards and exceptional outsourced real estate support solutions our business is renowned for.
"I was a hastings+co client prior to joining the business – having worked within estate agencies, I can really empathise with property managers' need for expert support" she says. Warm and engaging, Shannon is also an expert software and office procedures trainer who enjoys an easy rapport with the Principals and property managers in hastings+co's care. She is a certified ROCKEND trainer (available for onsite and online training), well-versed in REST Professional, FileSmart, StrataMaster, PropertyTree and Xero.
In her role as General Manager at hastings+co, Shannon looks for ways to update efficiencies within estate agencies whilst onboarding new business, executing rollout training and supporting our terrific team of trust accountants and administrators.
Department Manager Daniella Bruno is an energetic powerhouse of trust accounting expertise, overseeing hastings+co’s expert outsourced trust accounting talent.
Bringing a dynamic mix of people skills and technical know-how to her role, Department Manager Daniella is veteran of real estate trust accounting. "Having managed large, busy trust account portfolios throughout my career, I thrive on strategic problem-solving and prioritise the swift resolution of matters for hastings+co's clients across Australasia", she says. Benefiting from expert knowledge in RPOffice, REST, fileSMART and PropertyTree in addition to a tertiary business qualification, Daniella is a clear communicator who understands the roles and responsibilities found across property management departments. Having supported property management teams handle portfolios of up to 3500 properties during her career, Daniella is affectionately known by many hastings+co clients as "Superwoman".
Balancing trust accountants and saving reconciliations one Australian estate agency at a time, Daniella's Department Management role finds her at the heart of managing new client business, ensuring all processes are streamlined and perfected before effecting handover to our expert hastings+co trust account managers. A natural team player, Daniella supports our trust accounting team as the first line of support for REST, FileSMART, residential, commercial and sales accounting, payroll, Xero accounting and professional development.
"a balanced trust account is so satisfying" says trust account manager sebastian wright. "i’ve learned that using an outdated or inferior trust accounting software can really impact your productivity and output."
Benefiting from nearly a decade of experience in property management, Sebastian feels right at home solving problems for his colleagues in the real estate industry. His unique level of ‘hands on’ experience allows Sebastian to understand the many concerns that plague unproductive property management departments across Australia.
Highly motivated, Sebastian enjoys sharing new and innovative ways to encourage productivity in the workplace. “Embrace technology,” says Sebastian, “there are a multitude of programs that will automate some of the more tedious tasks in property management.” If you need support to implement these time-saving solutions, we recommend getting in touch with Sebastian at hastings+co!
rebecca pace - joined the hastings+co team in 2018 with a passion for people and an eye for fine detail!
Rebecca’s previous property management experience has allowed her to grow and adapt into a reliable and supportive Trust Account Manager for the hastings+co team. Benefiting from a Diploma in Accounting, a Certificate in Financial Services and an Agent's Representative License, Rebecca is an intelligent, considered Trust Accountant who can be relied on to make executive decisions when the circumstances demand.
Considerate and efficient, Rebecca is happiest when supporting both her colleagues and her clients and her pleasant personality is an asset to the hastings+co team.
Lisa Athans affirms that "the satisfaction of a reconciled account should never be underappreciated!"
An experienced Trust Accountant, Lisa entered the real estate industry in 1998 and has been relentlessly developing her skills in the two decades spanning her career. Lisa fell in love with the property industry whilst at University and decided to pursue a career in real estate. Lisa has worked in property management, sales, owners corporation management, and now is thoroughly enjoying her role in trust accounting.
Lisa loves the high-energy dynamic of working with hastings+co’s variety of clients and views the different processes and procedures unique to each agency as an exciting challenge: “communication, understanding and the sharing of knowledge sharing really motivate me”.
"When it comes to trust accounting, perfection is required down to the very last cent." So says Leilani Gliatsos, whose perfectionism has found a happy home at hastings + co.
An experienced trust accountant, Leilani entered the real estate industry at age 18. Relentlessly seeking improvement throughout her career, Leilani is well-versed in all leading real estate software programs and has completed a Diploma of Business.
Offering the support and knowledge your property management team require to thrive, Leilani’s close attention to detail and fierce desire to balance the books is a wonder to behold.
A consummate professional with a rare depth of knowledge across the finance, accounting and property management spaces, Doreen Wong is truly a trust accountant with the ‘lot’.
A natural people-person with a uniquely strategic take on the proper management of complex real estate trust accounts, Doreen is a fine addition to the hastings+co team. With a Masters of Professional Accounting (MPA), Bachelor of Commerce (Finance Major) and years of experience as both a trust accountant and property manager, Doreen’s skillset will help your team deliver on their promises to landlords and tenants alike.
“I know how busy a property manager’s day is,” says Doreen. “Messy databases, inconsistent portfolio fees, double-handling of information and consistently unbalanced trust accounts add extra stress to any agency.” With a focus on streamlining processes and creating pragmatic systems for her clients, Doreen is a true resource with the capacity to problem-solve on the go and the ability to look at complex accounting conundrums from a macro level.
Aidan takes pride in alleviating stress from our trust account management team, supporting them to manage their clients more effectively.
Aidan is a brilliant asset to the Administration team, responsible for taking all account managers’ inbound calls and handling various technical issues throughout the office - making processes smoother for all. Aidan is looking forward to working within the “collaborative and encouraging” hastings+co team, seeing it as an opportunity “to gain exposure to people from all walks of lives and develop in-depth knowledge on real estate and property management.”
He finds the process of data migration particularly rewarding, and is passionate about ensuring transitions between software are as smooth as possible, safeguarding an enjoyable experience for your estate agency.
Part of hastings+co’s stellar Trust Account Management team, Jessica Fong boasts an array of experience in the world of residential and commercial property.
A double degree in Accounting and Business Information from Monash University, coupled with a Certificate IV in Property Services from the Real Estate Institute of Victoria (REIV) have allowed Jessica to merge her passion for number-crunching and property seamlessly at h+co. Jessica is motivated by applying her extensive knowledge and critical thinking to assist clients with problem solving, improving their systems and processes.
“Accuracy is essential in the accountant practice. Often clients ask for clarification of figures generated by the system, as the calculated figures can initially seem overwhelming. Maths may sound boring for some, but I believe I have a gift for this as majority of the time, I can work out the figure to exactly match the system’s calculation. I thoroughly enjoy supporting clients with this, providing relief and giving them more time to focus on pressing matters at hand.”
“I’ve always had an interest in numbers and real estate, so to be able to merge both worlds in my day-to-day job is very fulfilling.”
Ai Vee Ho is a Trust Account Manager with almost a decade of experience within Strata Accounting in the Owners Corporation industry. An active member of CPA Australia (Certified Practising Accountant), Ai Vee has a knack for number-crunching and applies a steadfast approach to ensuring all clients’ accounts are balanced and accounted for with precision. Her work embodies the motto that “accurate, balanced accounts make all other work across the board easier, timely and more efficient.”
In addition to diamond accounting skills, Ai Vee has curated an uplifting Latin playlist that keeps herself (and the h+co office) motivated while hard at work. “There is an opportunity to learn something new each day. I love technology and this role at h+co allows me to work with a range of unique systems to achieve accurate data and tailored results for each client.”
Marcela Carson is a natural Trust Account Manager applying a positive, can-do attitude to all things real estate and client relations.
“I have experience managing both the rental and sales trust accounts at a large real estate agency for nearly five years, along with thoroughly handling the bookkeeping at our family business for over 10 years.” says Marcela, “Constantly seeking new learning opportunities and growth in my career, I’m thrilled to join the hastings+co family and look forward to establishing strong relationships with clients – getting to know the things that make each client unique.”
Marcela finds joy in learning the ins-and-outs of each real estate account’s programming, continuously expanding her knowledge in software to best support clients. Hand Marcela the office AUX cord and you’ll hear a mixture of the “Happy Pop, Mood Booster and Morning Motivation” Spotify playlists – a true ode to her cheerful, radiant character.
Bhawishna (Wish) is a driven detail-oriented assistant Trust Account Manager who is passionate about giving 100% to each client at hastings+co.
With a background in tourism, Wish is constantly in seek of a new challenge to overcome, thriving off new learning opportunities. “I love the work culture here, everyone is very energetic which keeps the environment lively and exhilarating,” says Wish.
Her thorough understanding of the critical role professional accounting support plays to real estate businesses fuels her passion for trust accounting. Demonstrating a drive to ensure all deadlines are met and all accounts reconciled in a timely manner, Wish will guarantee smooth sailing across all fronts of your agency’s portfolio.
Yianni Ganotis knows that successful property transactions are built on the pillars of “precise, proactive and proficient” trust accounting.
Yianni has established himself as a reliable and knowledgeable real estate professional, boasting three years’ industry experience in both Trust Accounting and Property Management after completing an Economics and Finance degree.
Drawn to the “professional, supportive and fun” work ethic at hastings+co, Yianni seamlessly fits into our encouraging and high-quality staff culture. He displays great determination to build trusting relationships with clients, delivering exceptional results that solidify him as a source of reliable support and ongoing collaboration well into the future.
Kathy lu believes a successful trust account manager embodies the three a’s: ability, accountability, and accuracy.
A confident and knowledgeable team player, Kathy Lu is a valuable addition to our trust account management team. Kathy graduated from RMIT University in 2017 with a Masters in Professional Accounting, and has worked extensively across the real estate industry since then. She holds a Melbourne and Tasmanian property representative licence, with considerable experience in property management and trust accounting.
Kathy describes her work ethic as “disciplined and highly efficient.” She is accustomed to handling simultaneous tasks with ease and accuracy, and excited to continue building her skills and potential with the hastings+co team. She enjoys the professional yet amicable work culture and the daily bustle within the office.
Trust account manager maggie guo is no stranger to building long-term client relationships, and enjoys the challenge of solving complex enquiries.
A natural problem solver and trust accounting extraordinaire, Maggie Guo enjoys collaborating with clients to deliver mutually beneficial results. She has a Bachelor of Professional Accounting from the University of Queensland and has recently completed her CPA. Maggie has over 5 years of experience in the real estate industry, managing the Trust Accounts of 2,000 properties across multiple locations. She is more than comfortable working with software such as MYOB, Xero, Console, PropertyMe, and Box & Dice.
Maggie loves the sense of achievement that comes with ticking off all her tasks for the day. She enjoys a harmonious daily routine and loves being surrounded by hastings+co’s supportive team environment. “There are a lot of experts in the team and everyone has their own special skillset from which I can be challenged by and learn from.”
“Motivated, adaptable and persistent,” Matthew Gazis has extensive experience working with bank reconciliations, managing client payrolls, and general accounts.
With a Bachelor of Business specialising in Professional Accountancy and distinguished accounting background, Matthew Gazis has seamlessly found his place within the hastings+co team. He is impressed by the diversity between real estate agencies, and looks forward to forging rewarding working relationships between his team and clients.
Matthew is well-versed in processing transactions and working with audit statements and reports. He is quick to learn new information and often creates innovative techniques to improve efficiency and productivity. hastings+co is grateful for Matthew’s positive presence, and his upbeat pop playlist!
A versatile, technologically savvy, and task-oriented trust account expert, ong israkankul is a delightful team member who identifies and utilises his colleagues’ strengths.
“The most critical elements of my position are accuracy, punctuality and attention to detail.” Ong has over 6 years of experience in real estate, and thoroughly enjoys the trust accounting and bookkeeping aspects of his role. He has previously been responsible for hundreds of properties, thriving in fast-paced environments and expertly prioritising tasks to meet deadlines.
Ong consistently supports the hastings+co team with his co-operative and reliable work ethic. He is comfortable with a range of programs such as PropertyMe, MYOB and RP Office, and liaising with different clients to create a satisfying outcome.
general accounts manager darren Brierley enjoys the intricacies of different software systems and delivering innovative solutions to meet his clients’ needs.
Hailing from a background in hospitality, Darren Brierley has extensive experience in bookkeeping across a unique range of industries. He began contracting with hastings+co in 2020, and has since successfully transitioned to our team as a General Accounts Manager. Darren has been a valuable addition to the hastings+co family as our business continues to grow.
Darren is constantly impressed by the diversity of hastings+co’s clients and enjoys finding solutions to complement their business needs. “Each client operates differently and brings a new perspective to how the real estate industry operates.” He strongly believes in the importance of accuracy and time management, allowing him to seamlessly fit into our fast-paced culture.
as an invoice entry specialist and office administrator, christian athans supports hastings+co’s business operations to continue smoothly.
Christian Athans began working with hastings+co while completing his secondary education, and has since decided to join our team permanently. Working in invoice entry and office administration, his efficiency and positive attitude ensures our systems stay up to date.
Christian is often heard listening to his 90’s only Spotify playlist and enjoys hastings+co’s friendly office culture. “Everyone is focused on their work, but there are still times we can joke around and have fun.” He also loves interacting with clients and developing his customer service skills.
miranda zhou is a critical part of our administration team, assisting our trust account managers and undertaking the general office administration with a positive attitude and eye for detail.
Having studied accounting at RMIT and completing an internship at an accounting firm, a role at hastings+co seemed the perfect next step for Miranda Zhou. She intends to continue developing her professional skills, contributing to the systemisation of our trust accounts and managing our diverse accounting software programs.
Miranda loves the family culture adopted by hastings+co, and feels supported to expand her knowledge and experience to generate value for clients.
“accurate, prompt and proactive,” damien su is dedicated to creating strong relationships with hastings+co’s clients, and helping them succeed.
Trust Account Manager Damien Su is no stranger to the real estate category, having worked in both residential and commercial real estate agencies. He has an extensive background in accounting and is currently completing studies to become a CPA (Certified Practicing Accountant). He enjoys the challenge of finding an optimal balance between maintaining a fast working pace and high levels of accuracy. “When you achieve that – it’s so fulfilling!”
Damien thrives in hastings+co’s dynamic and hardworking environment. “Everyone is able to give a helping hand and even cover each other’s portfolios. I also love keeping busy with new challenges – I find new ones each day which help build my confidence.” He’s often seen working to the beats of Ed Sheeran, Jay Chou, and the occasional groovy 80’s playlist!
with years of experience working in boutique agencies, yasmin khushairi has been able to “wear many hats” and has a first-hand understanding of her clients’ time-sensitive challenges.
“Eager, determined and reliable,” Trust Account Manager Yasmin Khushairi is responsible for end-to-end portfolio trust account management, funds disbursement, maintaining client relationships, and supporting her peers. She comes from an impressive background of journalism and business management, while also bringing 3.5 years of real estate experience to her role. Having worked at a boutique agency, Yasmin has been required to learn the ropes quickly and understands the time-sensitive challenges her clients often face. “I know how tough streamlining management is. Property managers don’t often have the time to manage the back end of their systems, but this is where I come in.”
The bustle of h+co’s office environment has been a big change for Yasmin, but she has quickly and seamlessly settled into a routine that challenges and motivates her. She loves the work culture and everyone’s willingness to lend a supporting hand. “Everyone is always learning new things and I have support should I need it. We also get cake to celebrate birthdays, and our boss often brings food for the team! It’s a pretty cool environment.”
a valuable member of hastings+co’s team, abbey nash supports our clients with her industry experience and task-orientated attitude.
Our talented Trust Account Manager Abbey Nash began her career as a receptionist for a real estate agency. She progressed onto property management before realising her true passion lies in trust accounting. Abbey specialises in PropertyMe and PropertyTree for large portfolios.
Abbey enjoys solving complex accounting queries and ensuring our clients’ books remain in order. She describes her work ethic as “motivated, punctual and reliable,” and thrives in h+co’s lively day-to-day environment.
Versatility in real estate and accounting software packages highly regarded. Please email us with your expression of interest or CV addressed to Natalie Hastings at
" Making the decision to outsource our trust account to hastings + co , it pleases me to say that it was definitely the best decision we ever made."
Jodi Licastro - General Manager - P. Di Natale
“You've been fabulous to work with and thanks for the benefit of your knowledge and the on-site training”
Kay Righetti, Pt Cook Real Estate Point Cook
"I Just wanted to say a big thank you!! I have just been audited and the officer (Consumer Affairs - VIC) remarked how great and comprehensive our systems are. I was told we are running the most compliant and ‘smart’ management firm this officer has seen"
Barbara Kowenzowski - Director & OIEC - Heywood Property Management
"Just letting you know that we highly regard hastings + co, who completed both our trust accounting and payroll. Even if you utilize them until you find a full time trust accountant, this may relieve the pressure off your other trust accountants, as they are efficient and always did a fantastic job.
Another bonus is hastings + co did a fantastic job in reviewing our systems not only as trust accountants but as they are experts in the programs, they suggested better procedures, which we often took on board. They are also up to date with current trust accounting regulations and procedures."
Claire Beveridge - Director - Raine & Horne Commercial
Hi Natalie, Can I please just say how efficient your team is. My trust account manager always gets back to me/us so quickly and always helps us out. She deserves a big pat on her back! I just hope she knows how much we appreciate all of her help & I just wanted to pass that onto you as well.
Michelle Sheils - Senior Property Manager - Dynamic Residential
Hi Nat, I am currently so busy to the point I have 115 unread emails in my inbox and 16 voicemails on my phone but I had to take the time to email you because you need to know just how amazing our trust account manager is. I’m sure it’s no secret at hastings + co that I’m high maintenance and that in general we are a unique client, but I can honestly say as much as I loved and still loved working with our previous trust account manager our new one is a gun. We have had ZERO issues with accounting from the minute she has started and her efficiency and work ethic is like no other.
Rachael Angelotti - Team Leader - Hayden Melbourne
“We are continually delighted at the outstanding feedback we receive from clients who work with Natalie. She is eagerly sought after for her technical knowledge, training techniques and communication style. Her customer service standards are second to none! When complicated things need fixing fast, I want Natalie working for our customers and Rockend."
John Goddard, CEO Rockend
“What would we do without Natalie when we don’t balance?”
Cath McLeod, Professionals, Ascot Vale
“If your new clients experience the same friendly, pleasant and professional care that you have shown us, then they will certainly be the richer for it.”
Laurie Raymond, French Property Dandenong
“You've been fabulous to work with and thanks for the benefit of your knowledge and the on-site training.”
Kay Righetti , Pt Cook Real Estate Point Cook
“Natalie is excellent as a trainer and is always eager and willing to help us with anything that we ask. Thanks for all your assistance over the years.”
Georgina Ziccone, Barry Plant, Berwick
“I booked into the classes with much trepidation as my experience with any classes to do with computer systems had been very stressful. Natalie Hastings ran the classes and was so easy to understand and guided me and the class through. I came to enjoy the classes so much.”
Vicki Beaver, Director, Raine & Horne Frankston
“Hastings & Co support service is one that this industry has been seriously lacking. I would encourage any PM Department Manager or Principal to invite Natalie in to their office for a ‘yearly’ audit or Business Health Check. Also, if you are a REST Professional user, you can’t afford not to have Natalie assess how you are currently using the program and for her to identify and explain more ways to get the most out of this system to improve your business. I highly recommend her service!”
Carolyn Wright, Your Property Manager, Cheltenham
“Making the decision to outsource our trust account to Hastings & Co , it pleases me to say that it was definitely the best decision we ever made…”
Jodi Licastro, General Manager, P. Di Natale
“I just wanted to say a big thank you!! I have just been audited and the officer (Consumer Affairs - VIC) remarked how great and comprehensive our systems are. I was told we are running the most compliant and 'smart' management firm this officer has seen.”
Barbara Kowenzowski, Director & OIEC, Heywood Property Management